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State of Louisiana Hurricane Updates

For those in New Orleans:

  • HURRICANE IDA RECOVERY & RESOURCES CALENDAR (City of NOLA food distribution, cooling centers, supply distribution, and more listed by date & location.)

  • CALL 9-1-1 FOR EMERGENCIES and 3-1-1 FOR NON-EMERGENCIES (504-658-2299)

    • If your cell phone can’t connect to 9-1-1, call the Emergency Number: 504-671-3600
  • If you have medical needs please contact the Special Needs Registry: 504-658-2558 or
  • LA Shelter Info: Call 2-1-1
  • LA Road Closures


Visit the NOLA Ready website OR the Hurricane Ida Recovery Resources Calendar for consistent updates, resources, and information. Text NOLAREADY to 77295 for text message updates. Follow their Facebook, Twitter, or Instagram for more frequent updates.


Visit DISASTERASSISTANCE.GOV  or call 1-800-621-3362 to apply for assistance now. Find additional resources, information, and assistance details related to Hurricane Ida HERECritical needs assistance is available to those who qualify.

False information about FEMA assistance is currently circulating, please view this link for clarification.


9/3/21- FEMA activated program that will cover hotel costs for some eligible New Orleanians after Ida. Go to for info. You must apply for disaster assistance first at to be deemed eligible.

9/8/21 – If you have been approved for individual assistance, you are eligible for generator and chainsaw reimbursements. Save your receipts!


Through Monday 9/6: @OchsnerHealth offering free urgent care telemedicine visits to LA & MS residents who have been displaced due to Hurricane Ida. Impacted individuals can visit with a doctor on their phone, tablet, or computer 24/7 by using the code IDA

  • Orleans Parish Assistance Line: 504-658-8700

  • Jefferson Parish Assistance Line: 504-349-5360

    • Call if you are in need of water/meds/shelter/food or any other non-emergency assistance due to Ida.
  • Disability & Disaster Hotline: 1 (800) 626-4959
    • Available 24/7, led by experts on the many issues affecting people with disabilities in disasters and strategies for meeting those immediate needs.
  • Oxygen Exchange Sites

    • Orleans Parish: (8 am-6 pm Tues, 8/31- onwards)
      • New Orleans Fire Station 1, 2920 Magazine St
      • New Orleans Fire Station 36, 5403 Read Blvd
      • New Orleans Fire Station 6, 4500 Old Gentilly Rd
      • New Orleans Fire Station 40, 2500 General de Gaulle Dr
      • If you need oxygen and cannot get to any of these sites, call the Special Needs Registry at 504-658-2558.
    • Jefferson Parish:
      • Johnny Jacobs Playground in Marrero, 5851 5th Ave, Marrero, LA 70072
      • Cleary Playground in Metairie – 3700 Civic St. Metairie, LA 70001.
      • Oxygen tank refills are also available at volunteer fire stations in the parish
  • Disability & Disaster Hotline: 1 (800) 626-4959
    • Available 24/7, led by experts on the many issues affecting people with disabilities in disasters and strategies for meeting those immediate needs.
  • New Orleans Breastfeeding Center Parent/Infant 24/7 Hotline: (504) 535-4223
  • Tips for Diabetic Patients Using Insulin:

    • Safe Storage of Insulin
      • Quick Tip: If you are without power and using a cooler to store insulin in ice, wrap the insulin in a towel and place it in a ziploc bag to avoid direct contact with the ice. This will prevent the insulin from freezing.



  • Central City Senior Center (2101 Philip St., New Orleans, LA) – COVID-19 testing and health assessments available from 10 AM -4 PM daily. This location is also a First Aid station, cooling center, and charging station.
  • Covid-19 VACCINE appointments are now available at Ochsner Medical Centers. For more details, go to or call 844-888-2772.
  • Select sites for COVID-19 testing & vaccines are resuming in NOLA area after Hurricane Ida, including at the Mahalia Jackson Theater parking lot. See options at


Food Assistance:



  • Step Up Louisiana: Form
  • Ida Support Hotline: 888-504-4432 (888-504-4IDA). Call the hotline to receive real-time updates for resources (gas, food, ice), mental health, medical aid, and direct financial support. Operating 6AM – 11PM CT daily.
    • General Resources: Extension 1; Mental health: Extension 2; Direct Aid: Extension 3; Medical Services: Extension 4


  • Mutual Aid Disaster Relief Form
    • Some things they may be able to assist with include: Cleaning, Rebuilding, Translating legal documents for flood insurance, Sourcing and providing clean bedding, clothes, toiletries, baby supplies, pet supplies, medical supplies, & more.
  • Imagine Water Works
    • IWW Aid Station at Encore Academy (2518 Arts St.), 12 PM- 4 PM DAILY – charging station, computer lab w/ WiFi, lawyer onsite to help w/ paperwork. Also distributing some resources.
  • Mutual Aid New Orleans (Facebook Group)
  • Another Gulf


  • SNAP and DSNAP: Louisiana participants in the Supplemental Nutrition Assistance Program (SNAP) can use their benefits to purchase “hot” or prepared foods through September 28, 2021. DSNAP benefits have not been approved yet but residents are encouraged to pre-register at info on DSNAP.
  • Disaster Unemployment Assistance (DUA): Orleans Parish residents who have experienced unemployment due to Hurricane Ida, and are not already receiving benefits, are encouraged to file a claim by visiting
    • Some workers, particularly gig workers, can qualify for Disaster Unemployment Assistance (DUA), federal unemployment assistance. You can apply by filing a regular unemployment claim and visiting the above link.


  • Southeast Louisiana Legal ServicesFree Legal Services Helpline: (844) 244-7871 |
  • Imagine WaterWorks Community Power Map
  • – Locate available gas near you
  • USPS Mail Updates
  • Looking to reach friends or family evacuated to a state shelter? Call 225-342-2727 or visit DCFS Connect
    • Gov Edwards has suspended all legal deadlines, including evictions, statewide until 9/24. If you’re a renter who hasn’t returned home, notify your landlord that you have NOT moved out & intend to return, in writing by text/email. Call @SLLSHelps at (504)529-1000 for legal help. (via Fair housing LA, 9/8/21)


  • NOLA Ready Recovery Assistance Resources
    • Tarp distributions, FEMA assistance, Water & Food distributions, & more
  • Crisis Clean Up’s Home Cleanup Hotline: (844) 965-1386 (Free, volunteer-run assistance for residents)
  • Operation Blue Roof (TEMPORARY ROOFING)
    • Residents can call toll-free 1-888-ROOF-BLU(1-888-766-3258)
  • Damage Assessment (NOT an aid resource):
    •  Please fill out this survey to report damage to your home in the aftermath of a significant weather event or disaster (residential structures only, no vehicles). Information collected here will help the parish, state, and federal authorities better understand the location and severity of damage impacts.




In the aftermath of a natural disaster, it’s brave to reach out for emotional support. The YOU GOT THIS team has compiled a list of resources available 24/7. If you are experiencing PTSD, overwhelming stress, anxiety, nervousness, suicidal thoughts, are in crisis or distress, or are struggling – please reach out. You are not alone.

  • Disaster Distress Helpline is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster.
    • 📱 From the United States and its territories, call 1-800-985-5990 to connect with a trained crisis counselor, 24/7. Spanish-speakers can call the hotline and press “2” for 24/7 bilingual support.
    • 📲 To connect with a live DDH crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66746. Spanish-speakers from Puerto Rico can text “Hablanos” to 1-787-339-2663.
  • National Suicide Prevention Lifeline (also affiliated with Mental Health America): (800) 273-TALK (8255). Available any time of day or night, 365 days a year, this toll-free PTSD helpline has trained volunteers standing by to provide crisis intervention, to offer support for people in distress, and to give information and referrals to people with PTSD and their loved ones.
  • Veterans Crisis Line: (800) 273-TALK (8255) and press “1”. This toll-free hotline is available for veterans and their loved ones. You can also send a text message to 838255 to receive confidential, free support and referrals.
  • Crisis Text Line: Text HOME to 741741. This service is available 24/7 and provides free crisis support and information via text.
  • National Hopeline Network: (800) 442-HOPE (4673). Available 365 days a year, volunteers who staff this toll-free hotline are specially trained in crisis intervention to provide support, information, and referrals to people in need. You can also access services via chat by pressing the “Chat Now” button on its website.
  • PTSD Foundation of America, Veteran Line: (877) 717-PTSD (7873). Providing referrals, information, and helpful resources to veterans and their families, this toll-free hotline is available 24/7.
  • Lifeline for Vets(888) 777-4443. Also geared toward veterans and their families, this toll-free PTSD helpline provides crisis intervention, referrals, and information.
  • New Orleans Family Justice Center: 504-866-9554. Hotline available 24/7 with services & resources for survivors of domestic violence and sexual assault in the Greater New Orleans area.
  • Louisiana Domestic Violence and Sexual Abuse Hotline: 1-888-411-1333. Free, confidential, and open 24 hours. Spanish translation is available
  • TIKES Free Support for Parents & Caregivers: 504-264-1287. Call or visit the link to request a session.
  • Louisiana Spirit Mental Health Hotline: 1-800-256-2522 or TEXT ‘REACHOUT’ to 741751. for those impacted by Hurricane Ida in Louisiana.


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